All our Products are special ordered by the person ordering and are NOT subject to cancellation. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*.
*Special exceptions may be made on a case by case basis determined by 1st Security. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within five (5) day period from date of reciept of Product(s). NO refunds will be given for products returned without explicit permission from 1st Security.
Any return must be authorized by a representative of 1st Security and under no circumstances will returns be accepted otherwise. Authorization and Shipping instructions must be obtained from 1st Security. No returns will be authorized after five (5) BUSINESS days of reciept of product(s) by the customer.